Delivery and returns
Delivery
We deliver to mainland Great Britain only. Not to Northern Ireland, the Isle of Man, the Channel Islands, the Isles of Scilly or the Scottish islands, for now: perfume is a flammable liquid in the post, the carriers that take it do not reach them all by road, and Northern Ireland follows the EU's product-safety rules.
Free tracked delivery by Royal Mail Tracked 48, in mainland Great Britain. Posted within 2 working days; it arrives 2–3 working days after that.
Free delivery in Great Britain. The price you see on each bottle, and the total in the basket, is everything you pay.
Perfume contains flammable liquid (UN1266), so it is shipped as a limited quantity under the dangerous-goods rules, by a ground service only. We cannot deliver abroad, to a parcel locker or to a pick-up point.
We can't send to: Arran and Cumbrae, Guernsey (Channel Islands), Islay, Jura and Gigha, Jersey (Channel Islands), Mull, Iona, Coll, Tiree and Colonsay, Northern Ireland, Orkney, Shetland, a British Forces (BFPO) address, the Isle of Bute, the Isle of Man, the Isles of Scilly, the Outer Hebrides, the Small Isles (Eigg, Rum, Muck, Canna). If an order is placed to one of these by mistake, we refund it in full.
If you change your mind
You can cancel from the moment you ordered until 14 days after the parcel arrives, for any reason. You do not have to tell us why.
Tell us first, then send it back within 14 days of telling us. If you have changed your mind, you pay the postage to send it back. Use a service that gives you proof of posting, and keep it.
We refund everything you paid, standard delivery included, the way you paid, within 14 days of it reaching us or of you showing us proof of posting, whichever comes first.
If it comes back used, we may take off what that has cost it in value, as the law allows.
Opened bottles (subject to legal review): a fragrance whose seal or cellophane has been broken may not be returnable for a change of mind, on hygiene grounds. Keep the cellophane on until you are sure. This never affects a faulty bottle or one that is not as described.
If it is faulty, damaged, wrong, or not as described
If it arrives faulty or damaged, is not what you ordered, or is not as described, tell us. We pay the postage to send it back and refund everything you paid, delivery included. You have 30 days from the day it arrives to turn it down this way, and your rights under the Consumer Rights Act 2015 after that.
Faulty or not as described: you have your full rights under the Consumer Rights Act 2015.
How to send perfume back
Perfume is a flammable liquid, so most couriers and parcel lockers will not take it. Tell us first, at the email address under Who you are buying from (it will be there before we take any payment). For a change of mind, post it with Royal Mail from a Post Office counter, in its own box inside strong packaging, and tell the counter it is perfume; keep the proof of posting. If it is faulty, we arrange the return with you and pay for it.
How to cancel
Email us at the email address under Who you are buying from (it will be there before we take any payment), or write to the address below. One line saying which order and that you want to cancel is enough. You can use this model cancellation form if you like, but you do not have to:
To: [the seller's name, address and email, shown under Who you are buying from]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods,
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Product safety, recalls and withdrawals
If a product we sold is recalled or withdrawn, we email everyone who bought it and tell them what to do. To report a safety concern about anything you bought from us, email the email address under Who you are buying from (it will be there before we take any payment).
Complaints
Email us at the email address under Who you are buying from (it will be there before we take any payment), or write to the address below, and we will reply by email.
Reviews
It goes on the product's page, marked as from someone who bought it from us, once we have read it. We publish good and bad reviews alike, in your own words, and we never change them. We leave one out only if it is abusive, gives someone's personal details, or is not about the product or our shop. Nobody is paid or given anything for a review. Writing one, or not, makes no difference to your order or to your rights.
Who you are buying from
The seller's name, a postal address and an email address will be here before we take any payment.